Job Overview
As our next Receptionist, you…
are , extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of 150 talents. Our hotel offers 630 spacious rooms and 33 dedicated conference, meeting and events spaces suitable for 1 to 2,000 people, no other venue in London is as well equipped or as flexible
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation and interpersonal skills.
- Strong team player.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Must be legally eligible to work in UK.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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