Front Desk Supervisor

Job Overview

ABOUT THE JOB

This is a unique opportunity for a passionate leader who thrives in a refined, guest-centric environment and is committed to upholding the elegance and personalized service that define the experience.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

This job description is intended to provide a general overview of the position and does not list every duty or responsibility that may be required. Responsibilities and expectations are subject to change based on the needs of the hotel and business levels. As we  operate 24 hours a day, 7 days a week, schedule flexibility—including evenings, weekends, and holidays—is essential.

• Provide hands-on leadership to front desk and door teams to ensure an exceptional guest experience at every touchpoint.
• Lead with confidence, positivity, and empathy, acting as a role model for service standards and professional behavior.
• Address and resolve guest concerns with discretion, professionalism, and urgency. Analyze service trends and implement proactive solutions.
• Train, mentor, and motivate front office team members, ensuring thorough onboarding and ongoing development.
• Deliver feedback and coaching that fosters continuous improvement and high team morale.
• Ensure team members are fully trained on Opera Cloud, guest service protocols, and cash handling procedures.
• Supervise daily front office operations including check-ins, check-outs, guest billing, room assignments, and third-party reservations.
• Prepare and review pre-arrival documentation for VIPs and groups to ensure personalized, seamless guest experiences.
• Assist with Night Audit procedures as needed and ensure accuracy in financial transactions.
• Utilize and manage Opera Cloud PMS with expertise; ensure accurate input and retrieval of guest information, billing, and room status.
• Coordinate with housekeeping, concierge, and engineering teams to manage guest flow, room readiness, and special requests.
• Maintain strict adherence to hotel policies, local regulations, and safety procedures.
• Act as a point of escalation for service recovery and emergency situations, demonstrating grace under pressure.
• Welcome guests with sincerity, warmth, and professionalism. Provide informed recommendations about hotel services, amenities, and local attractions.
• Promote a service culture that enhances guest loyalty and satisfaction.

REQUIRED QUALIFICATIONS

• High school diploma required; bachelor’s degree in hospitality or related field preferred.
• Minimum 2 years of front office experience in a luxury or boutique hotel setting; previous leadership or supervisory experience required.
• Proficient with Opera Cloud and other hotel management systems.
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to work in a fast-paced, high-touch environment while maintaining composure and poise.
• Available to work flexible shifts including weekends, holidays, and overnights.

PHYSICAL REQUIREMENTS

• Ability to stand and move throughout the Front Office for extended periods.
• Must be able to lift, push, or pull up to 25 lbs.
• Ability to communicate clearly, observe details, and respond swiftly to guest and operational needs.

 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below

#HorecaJobs#HospitalityCareers
#EuropeJobs#UKHospitality
#RestaurantJobs#CafeHiring
#HotelIndustry#Hotelglobalcareer