Job Overview
Position Overview
At The Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.
Key Responsibilities:
- Greet and check in guests while ensuring all guest information is accurate in the system.
- Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
- Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
- Process guest payments, manage check-outs, and settle any outstanding accounts.
- Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
- Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
- Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
- Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
- Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
- Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.
Requirements:
- Previous hotel or customer service experience is required.
- Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
- Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
- Ability to remain calm under pressure and multitask in a fast-paced environment.
- Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
- Strong problem-solving skills and the ability to work independently or as part of a team.
Physical & Availability Requirements:
- This role requires standing for long periods and occasional lifting of light materials.
- The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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